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Transaction fee of order refund paid by bank deposit

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Hello every one,

I have an online store based in Czech republic, where Shopify payment doesn`t work.

Therefore I have these 2 payment methods for which I pay transaction fee of 2% :

- alternative payment method (local payment gate)

- manual payment method (bank deposit)


What happens when a customer returns an entire order or only part of an order?

Will the transaction fee of that particular order be deducted on next billing cycle?¨








Reply 1 (1)
Community Moderator
Community Moderator
3229 437 772


Great question!

Transaction fees will be credited to the account for any partially refunded or fully refunded orders if you are not in the USA. Transaction fees will not be credited back for orders cancelled by the store owner. 

Credits will be applied to future bills and can not be refunded back to the payment method on the account.

Trevor | Community Moderator @ Shopify
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