Transaction fee of order refund paid by bank deposit

Munkho
Tourist
5 0 1

Hello every one,

I have an online store based in Czech republic, where Shopify payment doesn`t work.

Therefore I have these 2 payment methods for which I pay transaction fee of 2% :

- alternative payment method (local payment gate)

- manual payment method (bank deposit)

 

What happens when a customer returns an entire order or only part of an order?

Will the transaction fee of that particular order be deducted on next billing cycle?¨

 

 

Cheers,

Munkho

 

 

 

Reply 1 (1)
Trevor
Community Moderator
3080 401 627

@Munkho 

Great question!

Transaction fees will be credited to the account for any partially refunded or fully refunded orders if you are not in the USA. Transaction fees will not be credited back for orders cancelled by the store owner. 

Credits will be applied to future bills and can not be refunded back to the payment method on the account.


Trevor | Community Moderator @ Shopify 
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