Transferring order from CJ dropshipping to AliExpress

2 0 0

I have get order of the product of which CJ dropshipping holds the inventory, can i fulfill that order through AliExpress instead of CJ dropshipping.? 

Reply 1 (1)

Shopify Staff
1370 148 250

Hi there, @shahzad09. Thank you for taking the time to reach out to the Shopify Community today with your question around dropshipping fulfillment. My name is Imogen. It's great to meet you!


I strongly advise that you use CJDropshipping to fulfil your product is CJDropshipping is the supplier you're using for that specific product. The reason why I advise this is because, though a similar product may be available via a different supplier, your customer purchased the one supplied by CJ. The other product supplied by AliExpress could have differences from the one supplied by CJ, and when your customer receives this product, it may not be what they expected. This can lead to lower customer satisfaction, customer complaints, or even potential chargebacks.

In these situations, it is best to fulfil product from the supplier you're using to host the product in your store. Do you mind if I ask why you were looking to use a different supplier to fulfill this order?

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog