Solved

Tried different methods, but Apple Pay option still not showing

honeygreens
Visitor
3 1 0

Hello, 

 

Apple Pay payment option doesn't show on the product page, but "buy Shop pay" appears instead. I'm aware and followed of all the Apple Pay requirements and other previous resolutions you posted previously and still not showing for some reasons.

 

Some more details: 

- I have visited other websites that use Apple pay and it appears there, but just don't work on my website 

- I ask friends to try check on the product page of my site  if  it will appear for them but still same issue. 

- Tried it both on laptop and iPhone, even clear history and cache on browsers but still.

- Unchecked google and PayPal wallet option on payment and enable only Apple Pay. still not working 

 

The shop pay option keeps appearing while its Apple Pay needs to be appearing.

 

Please can I get help with this issue ?

Thank you.

 

Accepted Solutions (2)

Stringading
Tourist
4 1 0

This is an accepted solution.

For me, turning it off and on again worked.

View solution in original post

honeygreens
Visitor
3 1 0

This is an accepted solution.

Unbelievable! I tried that and it worked for me too. Much appreciated 

View solution in original post

Replies 8 (8)

Stringading
Tourist
4 1 0

This is an accepted solution.

For me, turning it off and on again worked.

honeygreens
Visitor
3 1 0

This is an accepted solution.

Unbelievable! I tried that and it worked for me too. Much appreciated 

EliskaM
Explorer
79 1 9

Hi there, 

I have same problem. Did you just checked these buttons off or deactivate payments? 
I tried to tick it off and still not working 😞 

Skittles305
Visitor
3 0 0

Did you figure it out yet? I tried the same a few times and it’s still not showing up!

Erin
Shopify Staff
1034 134 166

Hi, @Skittles305. To display an accelerated checkout method, like Apple Pay, on your product pages, you would need to enable your dynamic checkout button. With the dynamic checkout button, the specific accelerated checkout option that is highlighted to customers will dynamically change based on a number of factors so that each customer is shown their preferred checkout method. This means that while you may not see Apple Pay as the method highlighted for you, other customers might. You can also click the "More payment options" button to see all of the available payment methods. You can learn more about the dynamic checkout button and how it works, here.

 

Let us know if you have any more questions about this!

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Skittles305
Visitor
3 0 0

I already have the dynamic checkout button on and Apple Pay checked in the payments section. I am on an iPhone so it should show up for me, but it is still not showing up. Only all the other payment methods, the ONLY one not showing up is Apple Pay. 

Skittles305
Visitor
3 0 0

IMG_1754.png

Ollie
Shopify Staff
2433 455 409

Hey @Skittles305.

 

Thanks for the quick response and providing that screenshot.

 

To access the Apple Pay button on your online store, you will need to use one of the following devices:

 

  • iPhone (SE, 6, 6 Plus, or newer)
  • iPad (Pro, Air 2, mini 3, or newer)
  • Apple Watch
  • MacBook Pro with Touch ID
  • Any Mac model (2012 or newer) plus an Apple Pay-activated iPhone or Apple Watch

 

Let us know if you have any additional questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog