Unable to add Payment Bank Account

[ElleGH]

I just signed up on a plan and is setting up my first store. When I try to add a bank account to receive payouts, it keeps showing the screen to turn on 2FA. 2FA is already enabled. 

Things I've tried but still have the same issue.

• Clearing cache
• Starting a new incognito browser
• Trying a different browser (using Chrome, switched to Edge)

I've opened a ticket and it's about over 12 hours and still haven't heard. I searched the Community and it seems to be a recurring problem.

[Shay]

Hi Elle! Thank you for reaching out about this issue and sharing those troubleshooting steps. Our developers are aware of this problem and while we are working to correct it there are some steps that our authenticated support team can take to resolve this issue and allow you to move forward with updating your payout account. 

Please reach back out to our authenticated support team in our Help Center to make this request. They would be happy to continue assisting you with this. 

[ElleGH]

Thanks Shay. I've had a ticket opened for over 20 hours now. Was hoping this will be resolved faster. I tried using a mobile phone as well and same thing. I get on an endless loop of refreshing the page.

[Sophia]

Thanks for letting us know about the troubleshooting you've tried. I know that it can be frustrating to wait for a response, but the team handling emails will follow up with you as soon as possible.

[ElleGH]

Support via chat opened a ticket for me over a day ago, how do I follow up on the status? I’ve been posting on the same chat log but no response and the isssue is still there. A user posted that they have been contacted that the issue is resolved but mine is still ongoing. Still unable to add a bank account.

[Mac]

Hi again @ElleGH!

We understand the urgency here. Please allow the investigation to take place. Our team will follow up as soon as they can. 

[Bengt]

Have you gotten a response? I opened a ticket 23 hours ago and still haven't gotten anything, just making sure that I will actually get a response at some point