Unable to cancel order - gives "server error"

Feevercz
New Member
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Hi,

I am using print on demand integration app. I was testing a few orders recently and I am unable to cancel orders in Shopify.

I see the order, when I click on cancel order, and select the reason it just gives "server error" and keeps the order open under the status "paid" "fulfillment in process".

 

I tried also to cancel the order in POD dashboard - which was successful, so now with the POD provider the order is listed as "canceled", but in the Shopify order overview it still shows as active.

 

Any help is appreciated.

 

 
 

 

 

 
 

 

 

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