I want to switch the currency to TWD. It set to my local currency by default. I made a test sale and it worked, and now I want to change the currency back to TWD, and it is saying that because I made my first sale I must contact support before changing the currency.
can anyone help me? Thanks in advance for your assistance
Cal here from Shopify, thanks for reaching out to us. I'd be happy to help you with this. Why are you looking to switch currencies, are you targeting a different market?
This feature is locked in the admin if you have already made sales, even a test order. The reason for this is so you can reach out to our support team and chat with us about the effects this will have on your business if you were to change currencies after sales have been made.
- Reporting: With changes between currencies, our reporting doesn't factor in the difference between currencies. So if you had €500 processed, that would show as €500 in reports. Say the next day, you switch to USD, the report would still read as €500 for previous processing. Since €1 is not equal to $1USD, the reports, in theory, will be wrong going forward.
- Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. For example - €20, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
- You will have to manually reprice all of your products.
- Apps: Some apps may have limitations when it comes to changing the selling currency. If you would like to know how changing the selling currency will affect your apps, you will need to reach out to the App partner to clarify before changing their selling currency.
Let me know if you still want to go ahead with the currency switch! Just share your MyShopify URL with me here and I'll email the account owner with more information.
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