Unable to change to new bank acct. as previous one was closed-long story why please HELP!

[Gillwho]

Hello Shopify Community,

I have a big issue with changing to a new bank account. I think it is probably because my other one was closed...through no fault of my own. I am not sure what to do and it is a very long tale as to why my account was closed. I really don't want to send a short story, so hoping there is some way to solve it without all the details.

Thank you very much,

Gillwho from Gillwho Creations

[Elle]

Hi, @Gillwho 

Our payments team can assist in changing your bank account if you do not have the details to verify the account currently linked to your account. 

For ease, I've sent you an email so I can authenticate your account and put you in touch with our payments team. Please respond at your convenience. 

If anyone else is experiencing a similar issue, please contact our support directly here. Thanks!

[Gillwho]

Hi Elle,

Thank you for getting back to me and helping me get in touch with the payment team.

Have a great weekend,

Andrea/Gillwho

[Gillwho]

Hi Ellie,

Still waiting to hear back from the payment team. I see that they keep trying to send it to my closed account and no word on how I can change it 😞

Hoping this can be resolved soon,

Thank you,

Gillwho

[Elle]

Hi, @Gillwho 

Did you receive my email? I am still waiting to receive a response back from you for verification purposes. 

Once I hear back from you, I can then loop in our payments team who will assist in changing the banking details on your account. 

Please let me know if you did not receive my email so I can send another. The subject line says "Shopify Support - Update Bank Account"

Thanks!

[TinkNBlinks]

Hey all,

I am experiencing the same issue, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving an error: 

To change your bank account, make the following changes:

• The old account must match the information we have on file.

The problem is, I can't match the old information as I don't know what error I made.

[Elle]

Hi, @TinkNBlinks 

Our payments team can assist in changing your banking details if you do not recall the info you uploaded initially. 

You can reach out to our support directly for assistance via live chat, by phone, or via Twitter here. 

Alternatively, feel free to respond to the email I sent you and I can help from there. 

Thanks! 

[Elle]

@TinkNBlinks , If you would like an outbound phone call, you can schedule a web callback through our Help Center. 

[Elle]

@Gillwho @TinkNBlinks 

I've responded to both of your emails! Our accounts team will be in touch via email to assist further. 

Thanks for your patience!