Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi, We have a customer who paid with "KLARNA pay now", the money has been deducted from her bankaccount but she got an error message in German.
With us in "abandoned checkouts" it says "Unable to process a payment for SEK 1,592 on Pay now with Klarna. Is the fault with you or with klarna?
Thanks
Hi @JimmyKF ,
If the store's Klarna payment method is a local payment method within Shopify Payments (i.e. https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna), support is handled by Shopify, and you can get direct support from Shopify via your Shopify account.
If the Klarna payment method is an alternative payment method (not within Shopify Payments), support is provided by Klarna, available at: https://klarna.com/merchant-support
Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024Digital marketers and app developers have tracked activity in apps and websites for yea...
By Ollie Mar 13, 2024February was an exciting month with Shopify Editions, informative webinars, and more! F...
By JasonH Mar 7, 2024