Unable to process checkout

Phila
Visitor
3 0 0

Hi!

I set up my store and my payment gateway..I activated the payment gateways and now they're seen as active in my store. 

So in order to test I ordered a product from my store but at checkout it is shown as "there was an issue processing your payment. Try again or use a different payment method".

I brought up this issue to the virtual Shopify assistant to discuss and with its help I checked my Shopify store status and everything looked fine over there. 

I can't seem to find any solution to this matter.

IMG-20240511-WA0004__01.jpg

Replies 7 (7)

PurplePartner
Shopify Partner
178 18 30

Hi @Phila,

 

Thanks for being part of the Shopify community!

 

Are you sure the payment gateway is working on Live mode instead of Demo one? This might be one possible reason, especially if you're using local payment gateways that are not very popular and might have issues. You can check the status/ mode of the gateway in Settings -> Payments -> Select your additional payment method -> Scroll and check if "Test mode" is toggled off.

 

Additionally, feel free to DM me if you want a professional to audit the payment gateway settings and report any possible issues. Rest assured that this is a free service, without charges.

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.
Phila
Visitor
3 0 0

IMG_20240511_140315.jpg

Yes I tried both test and live modes but they're showing the same results 

PurplePartner
Shopify Partner
178 18 30

I can have a look and troubleshoot this for you if needed. DM me with the URL of the store and we can move forward from there.

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.

webwondersco
Shopify Partner
1103 164 161

@Phila Could you please share your store URL? also share password if store is password protected.

 

And activate the test payment mode so can check at my end.

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ManuelH
Excursionist
53 0 8

Did you add your country to the market?

ManuelH_0-1715422958694.png

Also I recommend doing a test purchase using the bogus gateway: 

https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments

Phila
Visitor
3 0 0

Hey!! I did the bogus gateway test but it is giving me the same result

And as for my market section it is looking something like this.

What does this mean?

IMG_20240511_143500.jpg

ManuelH
Excursionist
53 0 8

Are you located in UAE? Then this shouldnt be a problem.