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Unable to purchase UPS labels

LaurenGI
New Member
1 0 0

When trying to ship something by UPS this message keeps popping up:

 

"There is an issue with this UPS account. Please contact shipping-ups@shopify.com for assistance."

 

Can you please help me? I already sent 2 emails but I haven't got any help yet.

 

 

Replies 4 (4)
FiberCore
Tourist
3 0 0

UNF-ING BELIEVABLE.   This happened to us and we are not getting any help.    

PluginHive
Shopify Partner
796 31 90

Hi @LaurenGI @FiberCore ,

Have you tried contacting the support via chat? I hope you can get a solution from here: Shopify support.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
FiberCore
Tourist
3 0 0

We have tried, chat, phone, etc.  Shopify says it's UPS and UPS says it's Shopify.   Honestly, I think it's UPS, but Shopify needs to fix it, not me.

PluginHive
Shopify Partner
796 31 90

@FiberCore,

Are you able to access your UPS account without integrating with Shopify? If so, it has to be a problem with Shopify. Maybe you can try generating shipping labels directly from UPS and see if it works. Alternatively, you can try our Multi Carrier Shipping Label app with a 14-day free trial if the issue doesn't resolve. The app lets you connect your UPS account and display the rates, generate UPS label and automate the tracking process. 

Hope it helps you!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping