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Unable to purchase UPS labels

New Member
1 0 0

When trying to ship something by UPS this message keeps popping up:


"There is an issue with this UPS account. Please contact for assistance."


Can you please help me? I already sent 2 emails but I haven't got any help yet.



Replies 3 (3)
3 0 0

UNF-ING BELIEVABLE.   This happened to us and we are not getting any help.    

Shopify Partner
797 31 99

Hi @LaurenGI @FiberCore ,

Have you tried contacting the support via chat? I hope you can get a solution from here: Shopify support.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
3 0 0

We have tried, chat, phone, etc.  Shopify says it's UPS and UPS says it's Shopify.   Honestly, I think it's UPS, but Shopify needs to fix it, not me.