Unable to reactivate my shopify payments.

[CamelliaFlower]

I am trying to get shop online. I went to payments. It said I was not able to get shopify payments. I deleted it. I changed my address to my home address. I want to reactivate it. I never got an email from shopify about it. It said contact shopify but it would not let me. 

[AvadaCommerce]

Hi @CamelliaFlower 

You can reactivate Shopify Payments after deactivating it to switch countries. Go to Settings > Payment Providers’ to reactivate it. It will look like this:

If Shopify payment is not showing for reactivation, make sure that the country you switched to is eligible for setting up Shopify payment. Additionally, the use of it could be removed if the products being sold do not abide by the Shopify Payments Terms of Service.

If you meet all of Shopify Payment requirements but are still unable to activate it, should contact directly Shopify Support to obtain assistance, just refer to this link and you can get in touch with them via live chat or email.

If you feel this answer is helpful, please mark it as a Solution.

[CamelliaFlower]

Thank you. I have not changed countries. I'm in the US. I clicked on the link for support then it asks for my shop log in and it goes back the large help place. 

[AvadaCommerce]

Hi @CamelliaFlower 

Thank you for getting back to me.

Please retry to get live chat support from Shopify, you can do the following steps:

Step 1: Go to https://help.shopify.com/en, click on Chat with us.

Step 2: Click Chat with us and fill out all information is required as the picture below:

And that's it! Send your questions to Shopify, and they will get back to you in no time.

I hope that you could find the answer is helpful. Mark it as a Solution if it helps you.