Unable to update your account at this time. Please try again later.

Leoness
Visitor
1 0 0

Hi it's been a few day that i can not complete my account setup on Shopify payments.
It's always said...
There are errors with the account: Unable to update your account at this time. Please try again later.
Still have error with cleared cookies on Chrome,Microsoft and Firefox even Safari on my mac book.2022-11-10_19-47-04.png 

Replies 5 (5)

Erin
Shopify Staff
986 130 157

Hi, @Leoness. Thank you for posting your question! I appreciate all of the context you shared. Are you setting up your online store for the first time or adding Shopify Payments to an existing shop?

 

When this error occurs we typically need to look into your account to get more information on what's causing it. Since I'm not able to see your account details over the Shopify Community, I recommend reaching out to our live support team here. If you reach out to us through that page we will be able to authenticate your account and look into this further.

 

You can follow these steps to request support:

  1. Start on this page.
  2. Log in to your account.
  3. Select a topic most related to your question or problem.
  4. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions in the meantime!

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

boomboom25
Visitor
1 0 0

how did you fix this problem. same thing is happening to me right now. please let me know.

Erin
Shopify Staff
986 130 157

Hi, @boomboom25.

 

If you're seeing this issue it's best for you to speak with our support team through this page so we can look into it with you. These errors are usually specific to your account and we aren't able to see your account information here in the Shopify Community. If you speak with us through the page I shared we can review this with you in more detail.

 

Let me know if you have any questions! This guide on Shopify Payments may be able to help you out in the meantime. 

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mishanx
Visitor
1 0 0
 

Have u solved it?

 

 
 
 
 
 
 

FROEVTRY
Visitor
1 0 0

Same problem. Have you finished yet? How to solve it?