Unavailable Third-party Payment Providers

SPCTRVM
Excursionist
12 1 1

Hello,

 

I've been encountering an issue while attempting to configure a third-party payment provider for my store. Strangely, everything is marked as "unavailable." I originally had 2checkout as my sole option, but now it seems to have disappeared, leaving me without any alternatives. Could someone please offer advice on how to proceed in this situation?

 

Thank you!

Replies 2 (2)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @SPCTRVM!

 

I understand this is frustrating.

 

Could you please share with me a screenshot of where you're seeing your gateways marked as unavailable?

 

As well as that, have a look and see if 2Checkout has sent you any emails regarding your account's standing - sometimes a gateway may be disabled while they do a review or request more information from you. 

 

As for alternatives, if you can let me know what country you're based in, I will be happy to share other options with you.

Lana | Social Care @ Shopify
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SPCTRVM
Excursionist
12 1 1

Hello Lana,

 

Certainly, here is a screenshot. I've never actually reached out to 2checkout; they were simply there as the sole option and disappeared, I believe, around a month ago. This has left me with no options to choose from. Additionally, please note that I reside in the Republic of Moldova.

 

SPCTRVM_0-1696859780945.png