Unwanted charge

[Golamaster]

I was charged over a 1000$ for a subscription I didn't ask for. I was using a 51$/per month sub, but suddenly I got charged over a thousand dollars (Tax excluded!). This is for the most expensive plan, which I didn't ask for. I was wondering how to get my money back, since I did not ask for this plan .

Thank you have a nice day.

[Victoria]

Hi there, @Golamaster

Welcome to the Shopify Community, and thanks for posting your question.

I understand you were billed for a subscription plan that you did not ask for. You were initially on a lower priced plan but was billed another amount. I can definitely understand the situation you're experiencing is not ideal. Rest assured, I'll do my best to guide you in the right direction to have this looked into.

I would like to set expectations that as per our Shopify Terms of Service - Section 5.10, we do not issue refunds. However, our authenticated Support team may be able to review this more closely to determine what the next steps are. In order to get in touch with our authenticated Support, please head over to the Shopify Help Center, type your question to the Help Center Assistant and choose the option to Chat with a Support Advisor.

If you have any questions on the process of creating a support request, please share your questions here.