Update payout account

RandyB
Tourist
4 0 1
I just realized I haven’t updated my new bank details for my payouts, and my old account is closed and I can’t get the account number to make the changes on Shopify.

How can I update my Bank account Without old account info????
Replies 18 (18)
Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

I would like to help you update your banking information on Shopify. To be clear, are you looking to change the banking information linked to your Shopify Payments account? If so, the issue arises when you are required to input your old account number but you are unable to remember the exact digits, is that correct? 

 

If you can confirm this, I would be happy to investigate this further with our accounts team. Simply pass along your store URL and I'll take a deeper look for you.

 

I look forward to hearing from you. 

 

Cheers!

 

Holly | Social Care @ Shopify 
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RandyB
Tourist
4 0 1
Yes that’s exactly what I’m saying.

Here’s my shop URL

https://noirbazaarla.com

PLEASE LET ME KNOW WHAT TO DO ASAP!!! Help

Thank you so much!

Holly
Shopify Staff
Shopify Staff
561 68 110

Thanks for confirming that! 

 

I will need to send a request to our Accounts team to adjust this information for you. I will be contacting you by email shortly to ask a few security questions. Please keep an eye out.

 

Holly | Social Care @ Shopify 
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ChrisPrado
New Member
1 0 0

Hi Rose (or to whom it may concern),

 

I was wondering if you could also help me with the same issue.

 

I tied a bank account that I closed down (dumb me I forgot I had it here) and I can't retrieve the account number. I do have another account I'd like to add, but since I don't have the old number I'm unable. 

 

Thank you for your time.

 

Chris Prado

Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @ChrisPrado !

 

No worries at all - I'm happy to help you with this. 

 

I'll be contacting you by email so we can adjust this for you. Keep an eye out! 

 

Cheers! 

 

Holly | Social Care @ Shopify 
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frontlinefund
New Member
4 0 0

Hi Rose, I have the same problem. Can you please help? I'm trying to also update my EIN and bank account information.  I'm having no luck with the Shopify support system and I need help ASAP. Very disappointed.

Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @frontlinefund

 

I'm sorry to hear you're experiencing issues contacting Shopify support about this. I'm happy to help.

 

Can you confirm that you are looking to update your bank information with Shopify Payments? Can you also confirm why you are unable to update the information - is it due to not knowing the previous bank account number?

 

Once confirmed, I can send you an email to ask some security questions and send this off to our Accounts team for review.

 

Looking forward to hearing from you.

 

Holly | Social Care @ Shopify 
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BeautiQueen
New Member
1 0 0
My current bank account I uploaded with Shopify is closed and when I put in my account and routing number it's saying that it's not not recognizable but I have all the correct information because I wrote it down I'm trying to change my bank account information to a new card but it won't let me
Holly
Shopify Staff
Shopify Staff
561 68 110

Thanks so much for providing those details!

 

I will need to escalate this issue to our Accounts team to have this information updated for you. I will be sending you an email shortly so we may resolve this together.

 

Please keep an eye out for my email.

 

Holly | Social Care @ Shopify 
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8thave
New Member
1 0 0

Hi, Im unable to update my payment accounts. Ive closed the checking account on file; however i do still have the old account info but its saying its invalid. Please help

Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @8thave !

Thanks for reaching out to us about this. 

If I understand correctly, you are looking to update the bank account number on file for your Shopify Payments account. However, it is showing that your previous bank information is invalid when you input the number, is that right? 

If so, I would be happy to escalate this issue for you. Can you send me your store URL so I may investigate this further for you?

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
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Prettymeek
New Member
1 0 0

I’m have trouble updating my information as well, resulting in multiple failed payouts 

Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @Prettymeek !

Thanks for reaching out to us about this. 

Would you be able to confirm which information you are looking to update specifically regarding your Shopify Payments account? Is it the banking information?

If you are unable to remember the previous bank account information, I would suggest taking a look at previous statements or cheques. If that doesn't do the trick, please let me know along with your store URL so I may escalate this to our internal team.

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Creativedesignz
New Member
1 0 0

Hi I need help with my account. I closed my payout and and need to change the payout method. My website is creativedesignz-boutique.myshopify.com

Karladonis
New Member
1 0 0

Hi anyway you can help me with the same issue. I’ve been trying to get ahold of someone but can’t seem to get any help. 

www.forceillia.com

maxmariedesign
New Member
7 0 0

Hello! 

I have the same problem. My old bank account is closed and i dont have the information anymore. I currently have a payout expected to go out nov 16th. on the closed bank.

 

my url is https://maxmariedesign.com/

 

Thank you

Kailabrianna
New Member
1 0 0

I am having the same issue. My old bank account was closed out and I cannot retrieve the old account number to update payment. 

verydedicated98
New Member
2 0 0

@Holly I really need help with this same issue please contact me if you are able to help