UPS package lost. Where can I file a claim?

[sss1128]

Hi,

Shopify did warn me that the order could be fraudulent.  I called the customer before I shipped.  He seemed legit.

So I am not sure if the package was stolen or if he actually got the package but pretended not to get it.

Now the customer claimed that he didn't receive the package even though the UPS tracking page shows this:

I didn't select the signature required option when I bought the shipment label.  But I did buy some insurance from Shopify.

So how can I file a claim?

 

[Emily]

Hi, @sss1128.

Thank you for reaching out! 

You will need to contact our Support Team to file a claim with your insurance and with UPS. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon,