UPS Scheduled Pick UP

[BadDogInc]

Is anyone else having issues scheduling a UPS pick up. When I try I get error "Available pickup dates were not found: An unexpected error occurred" Is this something with Shopify?

[UjjawalS]

hi @BadDogInc The issue you're encountering when scheduling a UPS pick-up could be related to several factors, including settings in Shopify, issues with the UPS integration, or even temporary problems with the UPS system. Here are some steps to help diagnose and potentially resolve the issue:

1. Check Shopify Settings:

   • Go to Settings > Shipping and delivery in your Shopify admin.
   • Ensure that your UPS account is correctly connected and configured.
   • Verify that your shipping origin address is correct and complete.

2. Verify UPS Account:

   • Log into your UPS account directly on the UPS website to check for any issues or alerts.
   • Ensure that your account is in good standing and that there are no restrictions or errors.

3. Check for Service Disruptions:

   • Visit the UPS Service Alerts page to see if any known service disruptions might affect pick-ups.

4. Try a Different Browser or Device:

   • Sometimes browser issues can cause unexpected errors. Try scheduling the pick-up using a different browser or device.

5. Review Order Details:

   • Ensure all required information for the pick-up, such as package dimensions, weight, and pick-up location, is correctly entered.

If the issue persists, contact Shopify Support for assistance. They can help determine if the problem is on their end or provide guidance on the next steps. Provide them with detailed information about the error and any steps you’ve already taken.

You can also contact UPS customer support to report the error. They can check if any issues with your account or their system might be causing the problem. Provide them with the error message and any relevant details about your account and pick-up request. 

Recommended Workarounds:

• Schedule the pick-up directly through the UPS website as a temporary workaround. This can help ensure your shipments go out on time while you resolve the issue with the Shopify integration.
• If the issue is urgent and you’re unable to resolve it quickly, consider using an alternative shipping application that supports pickups with UPS temporarily to avoid delays. I would recommend our Multi Carrier Shipping Labels app which is a UPS Ready® solution for Shopify. It supports UPS services across the globe with rates, labels, pickup and tracking functionality.

[BadDogInc]

Thanks, I haven't checked it again but hopefully the issue is resolved now. We use UPS pickup all the time and never had this issue so I'm sure it's a glitch.