UPS shipments not working

slimestore111
New Member
4 0 0

I've been getting the following error message when I try to print my UPS orders

"There is an issue with this UPS account. Please contact shipping-ups@shopify.com for assistance."

Can somebody help me fix this? Currently have pending orders that need to be shipped via UPS 

Replies 2 (2)
Finley
Shopify Staff
Shopify Staff
201 26 33

Hey, @slimestore111!

This is Finley from the Social Care team at Shopify. I'm sorry to hear that you're having an issue with your UPS account.

Have you already emailed shipping-ups@shopify.com? If so, that would send a ticket directly to our Shipping team so they can help you get this resolved.

If you haven't yet sent an email, I'm happy to send a ticket on your behalf. In that case, would you please respond to the email I sent to your Shopify Community email address? I've requested that you share your .myshopify.com URL and an example of an order where you see this error.

Thank you!

Finley | Social Care @ Shopify 
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PluginHive
Shopify Partner
796 31 90

Hi,

Hopefully, you have resolved it and your store is all set! Answering for the benefit of others with similar issues. 

I have found another thread with the same issue and he was able to solve it! Please do check out this thread: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Issue-with-UPS-account-can-t-print-lab... 

I hope this helps!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping