UPS shipments not working

New Member
4 0 0

I've been getting the following error message when I try to print my UPS orders

"There is an issue with this UPS account. Please contact for assistance."

Can somebody help me fix this? Currently have pending orders that need to be shipped via UPS 

Replies 2 (2)
Shopify Staff
Shopify Staff
201 26 33

Hey, @slimestore111!

This is Finley from the Social Care team at Shopify. I'm sorry to hear that you're having an issue with your UPS account.

Have you already emailed If so, that would send a ticket directly to our Shipping team so they can help you get this resolved.

If you haven't yet sent an email, I'm happy to send a ticket on your behalf. In that case, would you please respond to the email I sent to your Shopify Community email address? I've requested that you share your URL and an example of an order where you see this error.

Thank you!

Finley | Social Care @ Shopify 
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Shopify Partner
796 31 90


Hopefully, you have resolved it and your store is all set! Answering for the benefit of others with similar issues. 

I have found another thread with the same issue and he was able to solve it! Please do check out this thread: 

I hope this helps!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping