UPS shipping error, " A system error has occurred and is being investigated."

LilSwatara
New Member
1 0 0

Who can I contact for help with printing a UPS label!  UGH this package must go out tomorrow!!!  I can print USPS no problems!  I have printed UPS labels plenty before?????  Thanks so much! 

 

Replies 2 (2)
Elias
Shopify Staff
1389 131 207

Hey, @LilSwatara.

Thank you for reaching out and bringing this to our attention!

I understand you're experiencing an issue with printing UPS shipping labels. I've taken a look and we haven't received any other reports of this issue. Nevertheless, if the issue is persisting, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log in to your account to create a support request.

Just to confirm, is the issue still persisting on your end?

Elias | Social Care @ Shopify 
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Anindita
Shopify Partner
58 1 9

Hi @LilSwatara,

I hope your issue is resolved. If not then it is always a better idea to contact your UPS carrier directly, if you are using your own carrier account. 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping