UPS Shipping method stopped showing on my shopify site

[sea_media]

Hi 

One my clients having a Shopify website that sells digital vacuum cleaners in the USA

We are using USPS and UPS shipping integration, it was working fine before sep 25 2024

After Sep 2024 UPS stopped working, and the UPS shipping option not showing now.

Can anyone help to solve this issue?

https://www.accvacs.com/

Thanks

Prajosh

[kolevich]

Hi @sea_media,
It might have caused by the UPS migration to OAuth 2.0. A few weeks ago we encouraged our app users to re-connect their UPS accounts with OAuth. Those who haven't done it also stopped getting UPS rates just recently. The issue has been solved once they have re-connected their UPS accounts. Hope this helps.

[Keerthi_Sree]

Hello @sea_media 

As mentioned by @kolevich , this issue may be related to the latest UPS OAuth 2.0 integration. You will need to contact Shopify support for further analysis.

In the meantime, if you have your own UPS account, I recommend trying the PluginHive Multi-Carrier Shipping Label app. It integrates with the latest REST API for both USPS and UPS, offering comprehensive shipping features such as real-time rates, label generation, tracking, and pickup services. The app also comes with a 14-day free trial, so you can explore its functionality.

If you are interested in giving it a try, feel free to reach out to our support team, and they will be happy to assist you.