I am looking at the abandoned checkout and it shows UPS weight calculated the product at 99lbs but the product information states it is 50lbs. Is this an error or is it actually calculating it at 99lbs instead of 50?
For other lighter products like this one below we are having the same issues. Instead though this product is 10lbs and it shows 53lbs on the abandoned checkout. The concern is the shipping weight is not be correctly calculated causing increase pricing which affects the client and causing customers to not complete the checkout process.
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