Urgent: 83 Orders Placed on April 24 Still No Payout Received After Almost a Month

[faizraees]

Hi Shopify Community,

I’m reaching out because my business is being seriously affected and I haven’t received any resolution from Shopify support despite multiple follow-ups.

1. Issue Date: April 24
2. Orders Received: 83 orders within 1 hour
3. Total Payout Missing: $11,461.82
4. Pending Since: Almost 1 month
   
   

This situation is unusual receiving 83 orders in just 1 hour is not normal traffic for my store. Right after the orders came in we began fulfillment. But when we noticed no payout had been received we paused fulfillment to avoid further risk. As of now, 62 orders are still on hold.

I’ve contacted Shopify support several times and received promises that the case is under review but it’s been nearly a month and there’s no resolution.

• My store reputation is dropping
• Customers are panicking due to unfulfilled orders
• Trust in my business is being damaged
  
  

This seems like a system glitch or miscalculation.

Please Shopify team I request urgent and serious action on this issue. I cannot continue operating my store under this kind of stress and uncertainty.

Thank you,