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【urgent】About Shoppay payment fails

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Hello, I'm a Japanese business operator.
A customer has informed me that "I can't add a card for Shoppay payments in production".
We've checked and it seems that the input is correct, but does Shopify know the cause and solution?

(I'm sorry if it's difficult to understand because I use Google Translate.)スクリーンショット 2022-05-27 172205.jpg

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