Urgent: Payment Not Released for 83 Orders — Business and Customer Trust at Risk

[faizraees]

Hi Shopify Support and Community,

I’m writing to raise a serious issue that’s been affecting my business for almost a month now with no resolution so far.

On April 24, my store suddenly received 83 orders within just 1 hour which is extremely unusual and hard to believe. But still, I took it seriously and immediately started working on the orders.

However, when I noticed that no payout was received. I had to put all orders on hold to prevent further financial loss. Out of these 83 orders, 62 are still pending, waiting for payment so I can fulfill them.

This situation seems like a Shopify system glitch, and it's directly affecting my business.

• My store performance has dropped

• Customer trust is decreasing

• Customers are getting anxious and reaching out in panic

I have contacted support many times and have open tickets, but nothing has been resolved yet. This delay is unacceptable it’s been almost a full month and I'm still waiting for a solution.

I kindly request that Shopify please investigate this seriously and release the pending payout so I can complete the orders and recover my store reputation.

Thank you,