URGENT: Payout Missing Since April 24 — Business Impacted

[faizraees]

Hi Shopify Community & Support Team,

I'm posting here because my issue has still not been resolved despite multiple follow-ups and support tickets.

On April 24, 2025, I received 83 orders within 1 hour, which was highly unusual and raised concerns of a possible Shopify glitch.

Since then my payout has not been released. As of today, June 9, 2025, the issue remains unresolved.

To make matters worse my Shopify-linked bank account was debited, and my total sales revenue (excluding tax) was $10,941.33, but I still haven’t received this amount.

This delay has seriously impacted my business:

• My store’s reputation has dropped

• Customer trust is at risk

• I’ve fulfilled half the orders but the remaining are on hold due to lack of funds

• Customers are panicking and I can’t delay fulfillment any longer

This is becoming unmanageable and I genuinely believe this may be due to a Shopify system glitch.

My open support tickets:

• #57121008

• #57425991

Please, I’m kindly requesting Shopify to urgently resolve this issue. It's affecting my operations my customers and my peace of mind.

Thank you,