Payments, Shipping, and Fulfillment

ceeto17 · ‎04-03-2022

Hi, I'm merchant in Korea.

In Korea, people usually don't use the zip code.

I was trying to delete the zip code in checkout but I coudn't because it's mandatory in shopify checkout page.

So I changed the text.

"Zip code" -> "Loterry numbers (5 digits)"

-> So, my clients(users) could make the payments with put 5 digits of loterry numbers instead of zip code.

-> I did this and this was working fine for 3-4 months even people put 00000 / 77777 / 12345 in lottery number (zip code) section.

[ISSUE]

But the issue started from this thursday. (22.03.31)

I just found that user cound't make the payment because of zip code.

-> When user put numbers, it showed the alert text:

showing "put valid zip code" in Lottery number(zip number) section.

[Efforts to solve this problem]

- My dev didn't change anything on checkout page. (and it's impossible to change)

- I asked it to shopify support team, And they don't know exacly if there was this update.

- The shopify supporter told me that he made escalation about this and He found same issue for other merchants.

This website made very good revenue.

20,000 ~ 30,000$ revenue per month and got 1/5 because of this small setting.

[In resume]

It was able to pay with any numbers in Loterry number (zip code) section even 00000, 77777, 12345. (Until 22.03.30)
Shopify has been changed the setting. (if user put invalid number such as 00000, 77777) its not working and show "put valid zip code". (from 22.03.31)
So I need to go back to last setting because in Korea we people don't know their zip code. (can proceed with any number)

[Questions]
1. Anyone knows how to fix this? I can pay.
2. When do you expect that shopify dev team will fix this?
3. In shopify Plus, can we delete the zip code?

Thanks a lot. I need urgent help.

Anindita · ‎04-04-2022

You can contact Shopify live chat support just in case they can customize the solution to this problem: https://help.shopify.com/en/questions#/contact/chat