URGENT Shopify Payments Problem

URGENT Shopify Payments Problem

4 0 1

Hello, I have a problem with my Shopify Payments method. I have completed my settings and pay a normal subcribtion but i cannot use shopify payments in my checkout. I am located in Czech Republic. Please help

Replies 3 (3)

Shopify Staff
1054 135 171

Hi, @FENIXHHC. For more help please contact our support team through the Help Center here. We can't see any of your account details here over the Shopify Community, but if you contact us through the Help Center we can review this with you in more detail.

Erin | Shopify 
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93 0 29

SAME: Shopify, 6k+ of our monies are still on hold, I'm getting frustrated.

Aren't there laws surrounding the handling of monies? 


YUP, there are- on both sides of the coin.   
In this case: Shopify is the Payment Processor- while WE are the Consumer. 
US Electronic Fund Transfer Act (EFTA) and Regulation E

EFTA: The Electronic Fund Transfer Act (15 U.S. Code § 1693 et seq.) establishes the rights and liabilities of consumers and the responsibilities of all participants in electronic fund transfer systems.


  • Regulation E: Implements the EFTA and includes requirements for:
    • Disclosure of Terms and Conditions: Payment processors must clearly disclose the terms and conditions under which funds may be withheld.
    • Error Resolution: Procedures must be in place to resolve errors promptly, including those related to withheld funds.
    • Unauthorized Transactions: Handling and reporting unauthorized transactions and notifying the consumer promptly.
  1. Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  • Enforced by the Consumer Financial Protection Bureau (CFPB), UDAAP prohibits financial service providers from engaging in unfair, deceptive, or abusive acts or practices. Withholding funds without proper cause or clear communication can be considered a violation.


Their actions are 
Unfair, Deceptive, & Abusive

This is absolutely unacceptable. 

4 0 1

I want them to pay us for all the inconveniece they caused.