URGENT Shopify Payments Problem

FENIXHHC
Tourist
4 0 1

Hello, I have a problem with my Shopify Payments method. I have completed my settings and pay a normal subcribtion but i cannot use shopify payments in my checkout. I am located in Czech Republic. Please help

Replies 3 (3)

Erin
Shopify Staff
1036 134 166

Hi, @FENIXHHC. For more help please contact our support team through the Help Center here. We can't see any of your account details here over the Shopify Community, but if you contact us through the Help Center we can review this with you in more detail.

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HUNTEDFOX
Pathfinder
93 0 24

SAME: Shopify, 6k+ of our monies are still on hold, I'm getting frustrated.

Aren't there laws surrounding the handling of monies? 

 

YUP, there are- on both sides of the coin.   
In this case: Shopify is the Payment Processor- while WE are the Consumer. 
______________________________________________________________________________________________________________________________
US Electronic Fund Transfer Act (EFTA) and Regulation E

EFTA: The Electronic Fund Transfer Act (15 U.S. Code § 1693 et seq.) establishes the rights and liabilities of consumers and the responsibilities of all participants in electronic fund transfer systems.

 

  • Regulation E: Implements the EFTA and includes requirements for:
    • Disclosure of Terms and Conditions: Payment processors must clearly disclose the terms and conditions under which funds may be withheld.
    • Error Resolution: Procedures must be in place to resolve errors promptly, including those related to withheld funds.
    • Unauthorized Transactions: Handling and reporting unauthorized transactions and notifying the consumer promptly.
  1. Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  • Enforced by the Consumer Financial Protection Bureau (CFPB), UDAAP prohibits financial service providers from engaging in unfair, deceptive, or abusive acts or practices. Withholding funds without proper cause or clear communication can be considered a violation.


___________________________________________________________________________________________________________________________________


Shopify is BREAKING THE LAW.
Their actions are 
Unfair, Deceptive, & Abusive

This is absolutely unacceptable. 

FENIXHHC
Tourist
4 0 1

I want them to pay us for all the inconveniece they caused.