URGENT - Shopify Payout on Hold

[RogueRVA]

Hello, my Shopify Payouts have been on hold since last Tuesday, I have reached out a total of 14 times to the Help Center and spoken with 14 different "Support Advisors", none of whom had any idea what the problem was but assured me that the issue had been escalated to the "Payout Team". They have told me each time that they have updated it as a priority issue and that the "Payout Team" will reach out directly and will reach out "soon" or "ASAP".

These are large payouts that in large are primarily for cost of goods, shipping, collaboration payout etc. The remaining is to be used for this month's bills and expenses, I do not have the privilege of being left in the dark any longer.

I have gone 7 days with *no* communication with the Shopify Payout Team. This is by far the worst support / customer service I've ever had with truly any company. This is a problem that needs to be resolved with great haste. It is insane to put someone's money, especially this amount, on hold for 7 days with no explanation and an empty guarantee of "they are working to identify the problem".

If anybody has previous experience with this please let me know below and if there are any Shopify staff that can actually assist please comment below or inbox me. This is a serious issue. At this point I'm considering reaching out to the Better Business Bureau.

[SealSubs-Roan]

Hi @RogueRVA !

Based on experience, this kind of issue will take time to be resolved though, the best course of action is to keep an open communication with Shopify support team and follow up your case via live chat instead of email or ticket as it might go further on the queue and will cause more delay.