URGENT: Still No Payout for 83 Orders from April 24 — Business at Risk

[faizraees]

Hi Shopify Team and Community,

I’m facing a very serious issue that has still not been resolved and it's now been almost a month.

On April 24, I received 83 orders within just 1 hour, which is highly unusual and not realistically possible. As soon as I received the orders my team started working on them. But when the payout did not arrive, we had to pause fulfillment to avoid further financial loss.

As of today:

• I have not received the payout for these 83 orders

• Orders are still on hold

• My store’s performance is dropping

• Customers are panicking and losing trust

• This appears to be a Shopify system glitch

Despite multiple support tickets and follow-ups the issue is still not resolved and my business is being severely affected.

I request the Shopify team to please take this issue seriously, release my pending payout, and help restore my store’s functionality and reputation.

Ticket Numbers:

• 57121008

• 57425991

Thank you,

[Metafur]

Every day I open the community. I see this post so why is Shopify still holding the payment and is it becoming unreliable?