USPS Ground Advantage (Offer to customers for under 1lb packages)

[cindwood]

Our website used to sell alot of products under 1 lb and use first class mail. During the last month all of those products are charging priority mail instead even though I have selected in the shipping settings ground advantage? Is anyone else having this problem?? I have many frustrated customers wondering why they are paying over $10 shipping for something that only costs $10... please assist if you know anything. 

Ground Advantage does not show up as an option to use for shipping no matter what settings I change. 

[Kimi]

Hi, @cindwood.

In your Shopify admin, can you navigate to Settings > Shipping and delivery > scroll down to the Saved packages section, and double check that there is a package within your list that meets the size requirement for the Ground Advantage service as listed by USPS here please? 

Typically, when stores are missing specific services from their checkout, their default package will need to be changed to suit the service that they'd like to offer to customers on checkout. Keep in mind also that while USPS offers specific package dimensions within the Shopify admin, they are only for Priority Mail, so you'll need to create your own custom package that fits the Ground Advantage requirement.

Once you've checked for or created the necessary packaging on your store, you can navigate to your store's checkout to see whether or not the Ground Advantage option will now show up.

I'll leave some resources below for you as well in case you need more information about what I've discussed above:

• Packages and shipment weights
• Shopify Shipping with USPS

[heavyj]

I was having the same problem. I definitely had a saved package that meets the requirements for Ground Advantage but it was not showing up as an option. 

It turns out I had a small *flat rate* USPS box set as the store default which was messing up the calculated rates. Once I switched the default to a generic package that fits the ground advantage requirements everything started working again.