USPS suspended service to Australia, and my package was returned. How do I get a shipping refund?

Solved
Joshua_Jacobs
Tourist
5 0 2

I shipped a package to Australia via USPS First Class International on September 3 (before service was suspended), but it was returned to me with a sticker saying

Mail service suspended - return to sender. 

To request a postage refund:

1. Go to usps.com/help/claims.thm.

2. Click on the "international shipments" tab for instructions

Well I did that, and it directs me to call them to request a refund. 

I did THAT, and then, because the postage was paid through a third party (Shopify), it directs me to request a refund from that third party. 

So... is there some way for me to get a refund for the $28.26 I spent on shipping? Or did I just get proverbially sodomized by the system? 

 

Replies 12 (12)
Olivia
Shopify Staff
775 74 140

Hi, @Ryan_Zellars!

Thanks for joining this thread, I appreciate you bringing that to my attention.

I apologize for the miscommunication, it turns out there was some misunderstanding around handling shipping refunds in this scenario within our Support team. I can assure you that connecting with our 24/7 Support team directly is the next step in applying for a shipping refund for these situations.

For the most efficient support, please feel free to link this thread in your interaction.

Please let me know if there are further questions around this.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ryan_Zellars
Tourist
5 0 1

https://postalpro.usps.com/international-refunds

 

Says to have the service provider void the labels and they will be refunded. Seems like a very straight forward question. Is Shopify doing these refunds like the USPS link says, if not where do we go? The USPS has provided information, and so far the private service I have received from Shopify customer service says otherwise. International shipping for my three orders is several hundreds of dollars and I need to recover this.

 

Again, USPS has provided instructions, has Shopify?

Olivia
Shopify Staff
775 74 140

Thanks for your reply, @Ryan_Zellars.

Typically refunds are made through the postal service, in this case USPS. However, in this particular scenario you must go through Shopify to apply for a refund.

For further context this may have caused the misunderstanding within our Support team, which is why I recommend that you reference our forum thread when you reach out to the Support team. I can appreciate how frustrating it is to be advised otherwise when you do reach out, so please provide a direct link to this forum thread to your advisor.

Please let me know if you have other questions.

Warm regards

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog