verification failed

[twinklelights]

Hello,
I’m currently unable to activate my Shopify Payments method because I’ve reached the maximum number of attempts. Could you please assist me in resolving this issue or let me know the next steps to take?
Thank you!

[CodingFifty]

Hey! @twinklelights,

Suppose you’ve reached the maximum number of attempts to activate Shopify Payments. In that case, you’ll need to contact Shopify Support directly to get this reset or reviewed; they’re the only ones who can clear the block or manually verify your account. I recommend logging into your Shopify admin, clicking Help, and starting a live chat or support ticket explaining the issue and providing any documents they might request (like ID or business details) so they can help you get your payment method activated as soon as possible.

[Bundler-Manuel]

Hi there @twinklelights  Your best course of action would be to get in direct touch with Shopify customer support with enough evidence as to your ID and store ownership.

[Titan2]

Hi,

You’ll need to contact Shopify Support directly, they’re the only ones who can reset the attempts or manually verify your info. Use the Help Center live chat for faster response.