verify shopify payments account

New Member
1 0 0

My documents are not being verified to set up shopify pay. The majority shareholder of our company (Greenmarket) is a company (Blue Crane Holdings), therefore i am uploading the documents of the owner of Blue Crane Holding (Barry Colman) but they are being rejected as the names are different. Please can you confirm how we can proceed?

Reply 1 (1)
Shopify Staff
Shopify Staff
695 65 86

Hey, @AidanGM.


Thanks for reaching out in our Community forum. I noticed that you're a new member, welcome! I understand the importance of setting up your Shopify Payments account. 


Given the context you've shared, it's important that we're able to take a closer look into this for you. Currently, we cannot provide account-specific support in the Community forum. For that reason, please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue'. 


In the meantime, I'd love to learn more about your business. How has everything been going with the rest of your store setup? 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog