Viewing Reserved Payouts After Switching Providers

[AnonymousPanda]

My store got 20% of my payouts put on hold for 120 days which means they were put in reserved funds. Later on I ended up switching payment processors from Shopify to Stripe and I can no longer see where my reserved payouts are.

I would assume the money is still going to be paid out regardless if I switched payment processors or not and I am wondering how I can view/find how much I still have on hold?

[Vicxeen2]

Hey! I totally get how frustrating that must feel. Even though you’ve switched to Stripe, Shopify should still release the reserved funds after the 120-day hold period, since those funds were earned while you were still using Shopify Payments.

To check how much is still on hold, try this:

1. Go to your Shopify admin.

2. Click on Settings > Payments.

3. Under Shopify Payments, there should still be a section showing your payouts history even if you’ve switched processors.

4. Look for a tab or filter that says Reserve or On hold.

[AnonymousPanda]

Thank you for your reply! Unfortunately there is no section where I can see my payout history when going to settings > payments.  If I go under finance I am able to see payout history but there is still no tab or filter or tab that shows my reserves or what is on hold. A while ago, when I reviewed the email saying 20% of my funds would be on hold, The reserves/on hold tab was visible. Now, for some reason, it is just not there which is very frustrating.