Was credit card processing down 6/4/2021?

cschroeter2
Tourist
8 0 3

We had a customer tell us the credit card option for paying was down yesterday. They went to a competitor's site and it was the same on their site. It seems to be working now, but we had no emails about it being down. Can't find anything online or any way to confirm with Shopify directly.

Replies 3 (3)
Michal17
Shopify Partner
835 73 155

Hi @cschroeter2 

Hope you're having a great day!

The credit card option for paying was not down yesterday. It was probably your client's card that had a problem.

If you have any further questions, please do reach out either here on the forum, or via a private message/email. If you found this comment useful then please hit Like and Accept the Solution!

cschroeter2
Tourist
8 0 3

Thanks for the quick reply. They stated the credit card spot was greyed out. So they couldn't even enter it. On both websites, assuming the other one was also Shopify. 

Michal17
Shopify Partner
835 73 155

You're welcome!

I advise you use Shopify Status to check the detailed status of your store in these cases.

95fc32ae-3f07-49e6-ac8d-8a73e4757473.png

If you have any further questions, please do reach out either here on the forum, or via a private message/email. If you found this comment useful then please hit Like and Accept the Solution!