We do not ship to this location message in calculate shipping in view cart

[lunasea]

Hi,

When a customer has items in their cart and clicks view cart, and then puts in their address and clicks calculate shipping, they get a message saying We do not ship to this destination, even though we do ship to their destination.

I have tried numerous addresses, and it always comes up with this message.

I have researched this issue and I have made sure that I have ship from information in all of my products etc.

I have checked the way I have set up my shipping. I set shipping up manually to be a flat fee and then free if customer spends over a certain amount of money. 

When I look at my general shipping rates set up, I can see an error message that pops up very quickly and I think it is saying No locations fulfill online orders. 

I would be very grateful if anyone could offer some advice how I can fix the calculate shipping in the cart so customers don't just give up because they think we don't ship to their area.

Thanks 

[sniper2804 · Accepted solution]

You need to add atleast 1 location as "Available for shipping".

[sniper2804 · Accepted solution]

You need to add atleast 1 location as "Available for shipping".

[Mirdas · Accepted solution]

Hello @lunasea 

Please make sure you've activated the "fulfill online orders from this location" checkbox within your locations.

[Andy_Hawcroft]

Hi There Mirdas,

I'm  having a similar issue myself . I just upgraded to the new checkout.

Then I checked it was operating, which it was and gave me a few shipping calculations.

Then I decided to add a new option, an express post envelope, C5. So I went into the AusPost app which seems to be called  APM, and created a C5 option.

Then I went to check it with the calculator, and from that moment, all I could get was:

"Sorry, we do not ship to this destination" which was shipping to Western Australia Post Code 6023 in Australia, which had previously worked.

I logged out and back in again.

I closed the browser, still no difference.

I tried on another computer, still the same.

However, my AVG came up with a warning about being infected with gmzdaily? Whatever that is!

I'm not using a VPN.

My location is set.

Is this a temporary thing, or have I inadvertently  changed things?  Please Help! I'm not getting any orders now!!

TIA Andy 🙂

[Mirdas]

Hi @Andy_Hawcroft ,

I recommend reaching out to the app developer.

It looks like you've already been in contact with them here