Solved

We do not ship to this location message in calculate shipping in view cart

lunasea
Visitor
2 0 0

Hi,

When a customer has items in their cart and clicks view cart, and then puts in their address and clicks calculate shipping, they get a message saying We do not ship to this destination, even though we do ship to their destination.

I have tried numerous addresses, and it always comes up with this message.

I have researched this issue and I have made sure that I have ship from information in all of my products etc.

I have checked the way I have set up my shipping. I set shipping up manually to be a flat fee and then free if customer spends over a certain amount of money. 

When I look at my general shipping rates set up, I can see an error message that pops up very quickly and I think it is saying No locations fulfill online orders. 

I would be very grateful if anyone could offer some advice how I can fix the calculate shipping in the cart so customers don't just give up because they think we don't ship to their area.

Thanks 

Accepted Solutions (2)

sniper2804
Shopify Partner
390 25 67

This is an accepted solution.

You need to add atleast 1 location as "Available for shipping".

 

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix

View solution in original post

Mirdas
Shopify Partner
435 44 73

This is an accepted solution.

Hello @lunasea 

 

Please make sure you've activated the "fulfill online orders from this location" checkbox within your locations.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping

View solution in original post

Replies 4 (4)

sniper2804
Shopify Partner
390 25 67

This is an accepted solution.

You need to add atleast 1 location as "Available for shipping".

 

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix

Mirdas
Shopify Partner
435 44 73

This is an accepted solution.

Hello @lunasea 

 

Please make sure you've activated the "fulfill online orders from this location" checkbox within your locations.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Andy_Hawcroft
Excursionist
17 1 1

Hi There Mirdas,

 

I'm  having a similar issue myself . I just upgraded to the new checkout.

 

Then I checked it was operating, which it was and gave me a few shipping calculations.

 

Then I decided to add a new option, an express post envelope, C5. So I went into the AusPost app which seems to be called  APM, and created a C5 option.

 

Then I went to check it with the calculator, and from that moment, all I could get was:

 

"Sorry, we do not ship to this destination" which was shipping to Western Australia Post Code 6023 in Australia, which had previously worked.

 

I logged out and back in again.

 

I closed the browser, still no difference.

 

I tried on another computer, still the same.

 

However, my AVG came up with a warning about being infected with gmzdaily? Whatever that is!

 

I'm not using a VPN.

 

My location is set.

 

Is this a temporary thing, or have I inadvertently  changed things?  Please Help! I'm not getting any orders now!!

 

TIA Andy 🙂

Mirdas
Shopify Partner
435 44 73

Hi @Andy_Hawcroft ,

 

I recommend reaching out to the app developer.

 

It looks like you've already been in contact with them here 

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping