We don’t offer shipping to United States ERROR

Solved
sofcastro
Excursionist
59 1 8

Good day, I have the USA set up as shipping to. Store not done yet. I was testing to proceed chekout ,and I get the message "We don’t offer shipping to the United States." 

I'll only shipping to this country,doin'g free shiping I really don't know whats going on 😞 Maybe just kind of a noob on this.

I'll aprecciate your help in advance. 

Thank you so much

 

Error 2.pngError.png

  • o
Accepted Solution (1)

Accepted Solutions
sofcastro
Excursionist
59 1 8

This is an accepted solution.

@MDTradeAustria 

I already fix my error,with the chat support.

All of this is because oberllo. If it is your fullfilment center,you need to disable oberlo option (at the ed of the shipping page)

I guess it could be the same if you have another fullfilment center,for sure.

Try and tell me if you solve this one.

Sofioberllo.png

View solution in original post

Replies 19 (19)
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 456

 

Hey there, @sofcastro 

 

Bo here from Shopify Support! 

 

Thank you for getting in touch with us regarding this. Judging from your screenshot it looks like you need to add a rate to the General Rates. 

  • Click on Manage Rates: 09-10-kupvu-shdu5
  • Click "Create Shipping Zone".

09-11-ln0x5-2vb4t

  • You will then add the United States to this Zone and name it whatever you want. 
  • You can then click Add Rate beside this new zone and set a price based rate for 0 - no-limit and make it free:

09-15-hvir1-hzncc

  • Click Done and then Save! 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

All the Best,

Bo

Bo | Retired Staff Member

MDTradeAustria
New Member
5 0 0

Hello Bo,

 

i have the same problem, but i had the shipping zones defined.

Can you figure out why it doesn't work?

 

Screenshot 1.pngScreenshot 2.pngScreenshot 3.png

 

sofcastro
Excursionist
59 1 8

Hi Bo!

Thanks you for your fast reply.

I've done everything. The error remains 😕

It is possible to be something with my local adress?I'm from Portugal.

Thank you so much for your kindness

1.png

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 456

 

Hey again, @sofcastro 

 

Thank you for getting back to me and cheers for the screenshot, it really helps! I can see here that your priced based rate is for $0-$0 which means that only carts that are to the value of $0 will qualify for this shipping rate. You will need to change this maximum to no maximum as opposed to $0 for this to work. You will need to click "Edit Rate" and then delete the 0 from this field and leave it blank. Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

 

 

Bo | Retired Staff Member

MDTradeAustria
New Member
5 0 0

Hello Bo,

 

i didn't have any rules for the shippment. Do you know what else might be wrong?

sofcastro
Excursionist
59 1 8

Bo,

Thanks one more time for your patient.

Unfortunately,i've done all of that,and nothing 😞

Really don't know what can i do more 😞 

Send you new prints.

Thanks!

Sofia1.png2.png

MDTradeAustria
New Member
5 0 0

I might have a clue that helps. 

 

I use 2 sources from aliexpress for 1 product (oberlo basic "Variantenzuordnung: Erstellen Sie Ihre Produktvarianten von mehreren Lieferanten") The second source cannot be sent. All the other products work.

 

@sofcastro: is it similar in your shop?

MDTradeAustria
New Member
5 0 0

I tried to make a new shipping profile for the items which can't be sent. It doesn't work. 😕

MDTradeAustria
New Member
5 0 0

I seperated the products which works for now. I hope there is some kind of solution soon.

sofcastro
Excursionist
59 1 8

unfortunelly,nothing happens. 

i just have one aliexpress source for each one of my products .

This is so weird. I'm gonna contact they in the chat. Let's see what happens

sofcastro
Excursionist
59 1 8

This is an accepted solution.

@MDTradeAustria 

I already fix my error,with the chat support.

All of this is because oberllo. If it is your fullfilment center,you need to disable oberlo option (at the ed of the shipping page)

I guess it could be the same if you have another fullfilment center,for sure.

Try and tell me if you solve this one.

Sofioberllo.png

JPI
New Member
3 0 0

Hi I also encountered the same errors, I would like to ask for your help.    

Error1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Here's my shipping profile look like, please see below screen

Error2.jpg

I also added all my products to my settings

Error3.jpg

Error4.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error6.jpg
Error5.jpg

 

 

Madox
New Member
1 0 0

Hello

 

Here's the solution for this issue.

It's all about inventary. Youj ust need to select the right inventary for your product. For example if it's oberlo you need to select oberlo in inventary instead of Shopify For more details check the images.

 

In your product edition:

 

1.jpg

2.jpg

 

Hope it helped to solve the issue for you.

carlschmidt
Excursionist
26 0 4

Hi Sofia, I'm encountering the same problem as you did, but with europe, not USA. I've tried all the things people were suggesting but it's still not working. Have you got any more information regarding this situation?

carlschmidt
Excursionist
26 0 4

I've tried all these suggestions, none of them worked (intense frowny face). There a shopify expert out there that has a final answer to this obviously common problem?

Mango007
New Member
1 0 1

Hi all. I had the same issue & on my journey I found this lovely lady Helen who summarised a few reasons why this appears. Like a dream, option 2 worked for me. In ‘shipping to’ I have added 2 rates; 1) Free shipping with condition is anything above $75 is free i.e. based on price min = 75 and max = no limit and then another rate 2) us shipping whereby I have set the ‘based on order price’ min = 0 and max = 75

hope this helps someone out there

Option 2 worked for me. Setting up 2 ratesOption 2 worked for me. Setting up 2 rates

trop
New Member
1 0 1

Guys, I hope you are all well. Thank your for writing down all of these answers. Be blessed

greenaliveco
New Member
2 0 0

Hi,

 

I am also having this issue. Did you resolve it? If so, please let me know! 

 

Thank you!

Ash

BilalN
New Member
1 0 0

We Hi,

 

I have having this error stating for a customer in California that. We don’t offer shipping to California error. I have noticed a few abandoned carts due to this, could you help with this please. Thanks

 

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