Website link not valid

[LibrarianMo]

I am trying to find my order and the email I received confirming my order is showing as no longer valid.  I paid $99 for an electric guitar and cannot find any information.  I emailed the address the confirmation came from as well as the address at the bottom of the email.  How do I get help with this?

[evaadams9]

If a website link is not valid, first check for typos or formatting errors in the URL. Ensure the domain is correct and that there are no extra spaces or characters. spectrum tv customer support number If the link is still invalid, the website might be down or the page might have been moved or deleted. Contact the site owner for assistance or try accessing the site later.

[Moira]

Hey @LibrarianMo,

Thanks for reaching out.

Shopify is a website building platform, so each store is completely independent and its own business. This means that we do not have access to the transaction money, nor to the goods sold in the virtual stores.

If you want to contact the merchant about your order, and the form isn't working with the order confirmation URL, I recommend using one of these methods: https://shopify.link/kDVD. If the merchant isn't responsive, you can report the issue to your bank or payment provider who will investigate the order on your behalf. During that process, Shopify is notified, and we investigate internally (if the store is, in fact, hosted by Shopify).