FROM CACHE - en_header

What do my customers see on the Paypal receipt?

Solved
Susan_Jessup
New Member
1 0 2

My business paypal account is set up under a different business name than my Shopify store name.  When an order is paid for using paypal, do the customers only see the store name on their receipt or the business name on Paypal?

Accepted Solution (1)

Accepted Solutions
Nick
Shopify Staff
Shopify Staff
4531 434 1006

This is an accepted solution.

Hi Susan, 

 

Nick here from Shopify. 

 

This is something you can edit but it would be on the Paypal side of things. When your customers pay for a product via Paypal it takes them to Paypal essentially out of Shopify for the payment processing. Because of that receipt/ statement which shows up would be edited or modified through Paypal. Paypal's help center has a guide on this (which you can see here) going through all the steps on how to update or change the name customers see on their statements. 

 

All the best, Nick

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)
Nick
Shopify Staff
Shopify Staff
4531 434 1006

This is an accepted solution.

Hi Susan, 

 

Nick here from Shopify. 

 

This is something you can edit but it would be on the Paypal side of things. When your customers pay for a product via Paypal it takes them to Paypal essentially out of Shopify for the payment processing. Because of that receipt/ statement which shows up would be edited or modified through Paypal. Paypal's help center has a guide on this (which you can see here) going through all the steps on how to update or change the name customers see on their statements. 

 

All the best, Nick

Nick | Community Moderator @Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Winnah
New Member
1 0 0

Hi Nick,

 

Is there a way for you to update that link, because the page is now void.

 

I really don't want my full personal name sent to buyers. I've spent days trying to find a solution to this, but until then I can't add PayPal to my payment gateway.

 

Any current advice would be appreciated.

natashabee
New Member
1 0 0

Hi Winnah,

I'm experiencing the same situation as you. Just wondering if you had any luck fixing the issue.  Also, do you know if any other info (other than business name and email address) is available/visible for customers to see?

Shopifile
New Member
1 0 0

i am having the same problem, but i can see people have already mentioned the link doesn't work 2 years ago. don't mean to assume but i hope it's not because its a third party payment provider and shopify would rather have you use their payment provider. i mean it would make sense