What does PayPal - Billing agreement cancellation confirmation mean?

[durbuncu_]

Hello,

I received an email from PayPal saying that:

[Customer Name] (customer email) has cancelled the following billing agreement with you.

Billing agreement ID: A-29W918401092W928185J

What does that mean? Does that mean I should refund the customer?

I also shared a screenshot. You can see here what I mean.

PS. The ID is not correct. I changed the numbers and the letters.

[Don]

Hi there @durbuncu_!

I had a look around for any info on the PayPal notification you shared here, to see what we might be able to learn about this.

I was able to find this help article on their site, which refers to canceling a billing agreement on the customer side.

It would appear that this refers to automatic or recurring payments like a subscription, though to be certain you'd need to consult PayPal support as they would be familiar with their processes and would be able to access and discuss your account with you.

[durbuncu_]

Thanks!

[dayokamson]

Hello Durbuncu,

Did you by any chance get this resolved? I'm having the same issue.

Thanks,

Dayo 

[durbuncu_]

Hi there, one of my friends told me that he simply ignores those emails. Im doing the same. Its working so far, hope it doesnt change.