What does PayPal - Billing agreement cancellation confirmation mean?

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I received an email from PayPal saying that:


[Customer Name] (customer email) has cancelled the following billing agreement with you.

Billing agreement ID: A-29W918401092W928185J


What does that mean? Does that mean I should refund the customer?


I also shared a screenshot. You can see here what I mean.


PS. The ID is not correct. I changed the numbers and the letters.



Replies 4 (4)

Shopify Staff
2767 199 388

Hi there @durbuncu_!


I had a look around for any info on the PayPal notification you shared here, to see what we might be able to learn about this.


I was able to find this help article on their site, which refers to canceling a billing agreement on the customer side.


It would appear that this refers to automatic or recurring payments like a subscription, though to be certain you'd need to consult PayPal support as they would be familiar with their processes and would be able to access and discuss your account with you.

Don | Social Care @ Shopify 
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Hello Durbuncu,


Did you by any chance get this resolved? I'm having the same issue.




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Hi there, one of my friends told me that he simply ignores those emails. Im doing the same. Its working so far, hope it doesnt change.