What if customer decline to pay custom duty

[jui-2020]

What if customer decline to pay the custom duty. In this scenario, can the customer cancel the order and get refund automatically from paypal? What about the product which is stuck at customs in destination country? Can anybody guide how to handle this kind of situation?

[Greta]

Hi, @jui-2020!

If the customer declines to pay the customs fee, the package would likely be sent back to the sender. You could then contact the customer to discuss refund options or if they want the order to be shipped again. The process for if the package is stuck at customs would vary greatly depending on the country. For questions like this I recommend contacting your shipping provider directly as they will have more information.

Please let me know if there's anything else I can help you with!