What if customer need to pay a separate shipping fee to get his returned item sent back to him?

[jessica_0430]

hi all,

I have a return policy below for my store:

If your return/exchange request was denied, you will have to pay the
shipping fee and we will send your item back to you. We will not send it back
to you before you finish shipping payment.

do you have any suggestion how can I setup this procedure on my shopify store?

Can it be integrated in order tracking system? So that customer can track him order and pay a separate shipping fee by the same order tracking number.

Please advice, thanks

[Kitana · Accepted solution]

Hi @jessica_0430, great question. 

You can create a draft order for your customer and then send them the invoice for them to pay before you ship out their product. You'll need to add a product to the draft order, so create a product that is the shipping amount and then hide the product so it's not available in your store. Read more about draft orders here. 

To send an invoice on Shopify, go to Orders in your admin, click Create order, and add products. Add customer details, optional details, then send the invoice. The customer will be notified and can make their payment.