I appreciate the context that you have shared with us as that is helpful. Great idea attempting to reach out to the customer in various ways! Looking into the options available, since you have reached out to the customer and have not heard back, you have the option with continuing with the order or choosing to provide a refund. Depending on how you would like to handle the situation, my suggestion is to make sure ourfraud analysisis not informing you that it is a potential fraudulent order.
I did want to provide you with our awesomefraud analysis indicatorsandfraud recommendationsdocuments that go into more detail. You can also reach out to our support if you would like another pair of eyes on the order. If so, you will need to login to the store using our Contact Us page, this will allow us to securely verify you as the store owner before discussing the orders in question with a Support Advisor.
Let me know if you have any questions or concerns, happy to help out.
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Sorry a little confused. Let me put it this way. If I want to refund this money...about 300. How much will Shopify keep as a fee? I know there have already been credit cards fees attached and who knows what else? Thank you, Sally