What is the point of Reserve Items on a Draft order?

Sarah_Preu
New Member
1 0 10

The Reserve Items function needs to decrement the inventory on tracked products. What is the point of it otherwise?

Draft orders has all the functionality needed to flow wholesale orders through, EXCEPT the ability to hold products. Say, for a NET30 wholesale customer. The have the product, and will pay for the product, but there is no ability to reflect that in the inventory set up.

Any ideas? So frustrated with this. Inventory is the whole reason I went with a POS shopify system, but I'm still stuck manually managing inventory and keeping wholesale inventory separate. 

Replies 28 (28)
C_2
Shopify Partner
5 0 7

I'd like to know or find an answer to this topic as well.  I'm still manually deducting inventory for customers who prefer to send payment by check so they're products don't sell out while their payment is in the mail.  Is this feature still under development?

FurnaceX
Shopify Partner
42 2 37

Did you ever figure this out?

JB6
Excursionist
14 0 16

I'd like to bring this to the attention of Shopify support again. In my two years of using Shopify, I'm yet to come across a reason to "reserve" an item without the need to actually adjust the inventory tracking accordingly. I have various reasons to reserve items and they all require taking them out of inventory so that customers don't try to buy an item that I don't have in stock at the moment. So, I'd like to request that Shopify alter this function, as I've seen numerous conversations in favor of. 

wlg
Tourist
4 0 15

We have several wholesale customers that we create draft orders for, yet Shopify does not visibly take those items added to the draft order out of inventory. After doing some testing, I realized that a customer can't ultimately buy an out of stock item from our online store, but instead of showing it "out of stock" on the product page, the customer is able to add the product to their cart and go all the way through to the checkout before the system shows the item is unavailable. Why won't Shopify address this issue? Once something is placed on a draft order, it should be deleted from inventory (or there should at least be the ability to turn on that functionality). At the very least, even if it didn't decrease the amount in inventory, the customer should see that the product is out of stock on the product page. Please, Shopify...there are several threads on this subject that are many years old, yet I have not seen any comments or explanation from you on why this can't be fixed. Please address! Thank you!

greiseve
Explorer
63 1 52

any update to this? it seems pointless to reserve if it doesn't decimate the inventory!

JB6
Excursionist
14 0 16
Unfortunately, not that I’m aware of.
greiseve
Explorer
63 1 52
I would like to see if other people have the same issue.

Not everyone can afford to have the Shopify Enterprise solution that enables Wholesale. Perhaps the accurate inventory functionality is reserved for those accounts but it doesn’t negate the fact that even smaller online retailers need to have an accurate at a glance overview of their inventory. We use a lot of draft orders and they all convert to orders at some point but really make our planning and forecasting process hard if not impossible.
SteveT
Excursionist
10 0 18

Just one of a number of small functional bugs that never seem to be addressed by Shopify. They need to have a dedicated team looking at this sort of stuff to ensure that they provide the excellent product they aspire to provide. Unfortunately it's a growing list and developments seem few and far between.

Nikki-D
New Member
2 0 15

Also would like some support from Shopify on this one. I assumed it actually reserved the stock by removing it from inventory but discovered it didn't when I accidentally oversold items I couldn't get back in stock, which is a hassle for me and my customers. 

Ridiculous that this thread has been left hanging since 2018 now with not a peep from Shopify.

media_by_bec
Excursionist
35 1 13

This would be handy, seems silly to reserve the item and not have it be removed off the inventory, since it says it will be "automatically restocked" at the particular time and date! Anyone know a Shopify expert partner they can tag?

migolondrina
New Member
2 0 6

I would like an update on this as well.

NickNapalm
New Member
2 0 16

Yes, Shopify. For REAL. This is completely obtuse and absurd. I ran into oversell issues of my own today for this very reason. What on EARTH is the point of having a "Reserve Items" feature on draft invoicing when it doesn't actually deduct the stock from inventory? Like a couple others had mentioned in this thread previously, the shop will instead pretend like the item is in stock on the product page, but then display a "SOLD OUT" error during checkout.

Earlier today, I had 4 or 5 customers get in touch with me about this problem and I ended up manually invoicing them for the technically "out-of-stock" items, which the store let me sell because quantity was still showing from what turned out to be "reserved" inventory. Now, I'm oversold on two products and it's very frustrating to have to contact customers and tell them that I don't have what they wanted after they have already paid. Again, what the heck is the point of having this feature at all when it doesn't actually deduct from inventory? This is beyond frustrating, guys.

 

 

sunams
Tourist
3 0 9

I need to chime in here as I have the same question, and would love to hear Shopify's handling of this. I very much need the ability to have an item be removed from inventory when 'reserve item' is selected for a draft order. 🙏

greiseve
Explorer
63 1 52

HELLO SHOPIFY DEVELOPMENT TEAM!

DO YOU READ THIS AT ALL?

ANYONE OUT THERE?

THIS IS DIRECT CUSTOMER FEEDBACK... YOU DIDN'T EVEN HAVE TO SOLICIT IT... GRANTED, NOT A PROBLEM WITH 1000's OF LIKES... BUT SOME REACTION WOULD BE AWESOME... ACKNOWLEDGEMENT, TREAT US WITH SOME DIGNITY!!!

Matt_Goodwin
Shopify Partner
50 1 49

Pleassee help us address this!  If a customer checks out from the cart the inventory is automatically adjusted for the item and they are allowed to check out.  If the customer uses a checkout url from a draft order to enter checkout then they see the same "Inventory Issues" warning but are not given the option to continue checkout with the lowered inventory level.

This is causing merchants running our app to lose sales and their customers are getting frustrated.  Can Shopify at least apply the same logic to draft order checkouts as regular checkouts?

lhansen514
New Member
1 0 1
Nikki-D
New Member
2 0 15

This doesn't address why this thread has been ignored for years by Shopify, and as you can see on the thread you linked to, the Shopify response hasn't really solved the issue in a way that suits either retailers or customers. We still need a system for holding inventory that actually, you know, holds the inventory.

JoelNZ
Excursionist
14 0 6

SOLUTION? or at least step in the right direction:

 

1: Create the draft order for the customer.

2: Do not hit "email invoice".

3: Instead hit "mark as pending". Popup> choose "other" payment method, hit "create order".

- Your shop will send an email to the customer thanking them for their "purchase". Perhaps update this email format to say the correct thing such as "order".

- Your shop takes that item(s) out of inventory. So it cannot be accidentally purchased by someone else, and negates the bollocks of a customer getting to checkout to realise something is out of stock.

4: If you want them to pay remotely from their location,  hit "collect payment".

- Choose "send invoice" and it will send an email inviting them to pay for the order by any usual means on your checkout.

- Or if they call you to pay over the phone, choose "pay by c card" using their credit card.

 

5: If the customer then comes into store,

- It seems that the order is NOT available for credit card payment on either the POS app or the shopify app on mobile. Which is shit.

- It is possible to bring up the order on your usual shopify admin, hit "collect payment" and put a credit card through, same as phone method.


Cheers

Joel

ELOU
Tourist
3 0 0

You are a genius! Thanks. This helped me today!