FROM CACHE - en_header

What is this????

Chandler5
New Member
5 0 0

Seriously, what is this?

 

There is absolutely nothing my developer can do about this and nor me in my store.

 

I am going to need someone to actually do something from Shopify's end. Notice the greyed out button. It says that my developer needs to add additional information but...he cannot do anything.

Chandler5_0-1649539228528.png

 

Replies 4 (4)
Horlart_Expert
Shopify Partner
134 9 8

If you mean complete the account set up option, then I can help you out but do you have the needed  requirement for getting the payment method activated?


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Want to modify or custom changes to the store Message me on WhatsApp - https://zeep.ly/vo6IQ | Telegram - https://zeep.ly/QFfRy | Email horlart.shopify@gmail.com
Chandler5
New Member
5 0 0
What is the necessary requirement?


-Barry
Horlart_Expert
Shopify Partner
134 9 8

SSN or EIN depending on your region


If helpful then please Like and Accept the Solution.
Want to modify or custom changes to the store Message me on WhatsApp - https://zeep.ly/vo6IQ | Telegram - https://zeep.ly/QFfRy | Email horlart.shopify@gmail.com
Skye
Shopify Staff
Shopify Staff
406 40 67

Hi, @Chandler5.

 

I can definitely appreciate how frustrating this is! Can you elaborate on what user account took the screenshot? The registered Account Owner would be the only user that would have access to complete the account setup. Thus, if the developer is logged in under a staff account, or collaborator account, they would not have access to complete the payment set up on your behalf.

 

This feature was developed as a way to maintain the security of your payouts, and bank account. While it's important to assume positive intent when granting financial access to employees or developers, it's important to err on the side of caution when it comes to financials. Therefore, only the Account Owner can adjust your Shopify Payments settings.

 

I hope that helps in this situation!

Skye | Social Care @ Shopify
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