Accepting credit cards, warehouses, and shipping and fulfilling orders
Normal = 1 payout per business day
This week = 2 payouts each for Thursday and Friday then payouts for Saturday and Sunday
WTH? Been on Shopify Advanced for 6 years and never seen this. My settings say payouts every business day.
Same here!
I get my payouts hourly since I have shopify balance. I haven't had a payout since Thursday. All of a sudden Thursdays payout is scheduled for Sunday instead of getting it within the hour.
Today is Sunday and nothing.
They can't tell me anything. Why have shopify balance when they don't keep their end if the bargain and payout when they say they're going to.
they have not paid me since SEp 30 although my account is in good standing. Case open and escalated without any respond. Awful and shady company. One day they will not pay you
I haven’t been paid in 42 days. Each payout failed. Changed to Shopify balance, it says paid. No pending charges or balance. $0 in each.
customer service didn’t help a single bit.
Hello ALL
I have the same issues. This is destructive and destroying. No help on chat. Total BS for hours on Chat. WHO KNOWS ANOTHER PAYMENT Processor. I am going to switch and close Shopify Payments. Thanks
I was paid Paypal, right when Shopify integrated taking over PayPal payments and like everyone else I am getting no help via the Chat with them. I have $200 in limbo not knowing when I will get it. When I check my payouts it still says
Pending but it was supposed to be
paid out by Nov. 6th. I'm a small business and I don't want to tell customers they can't pay me via PayPal anymore but it's starting to look like I may have to. This is not cool, my customer was another small business. I don't know what to do and the chat is not being helpful. They just say you will get your payout and it's been escalated smh this is ridiculous.
Have you gotten your PayPal payouts? After days on chat, they finally had an upper employee contact me. And This person is telling me to re add my bank account info and that will trip the system to pay me the PayPal? I have not done it yet My PayPal dashboard and account does not show the 14 orders I have never been paid for. They have been bypassed. Very strange this PayPal wallet update ?
Same. Mine all say pending. My oldest one is Oct 15. $845 they owe me
did you have any problems re adding your bank info? Did it interrupt your other payouts? These Shopify people make me so nervous, I don’t trust.
Ok thank you. I was told that it still will take days before the funds hit. Please will you let me know if you get the funds? I appreciate it. Jhcatgirl@aol.com or here on this forum. Thank you
Ok thanks for update. I sure hope you get it! Let me know
So, this insanity and completely unfair. Possibly illegal. I am looking for another payment processor. Not doing good with it. Turns out that stripe is processing for Shopify and does the same PayPal wallet. I dont know how to get back to PayPal express. Shopify said it is gone forever. I checked out and built a free store on squarespace but they have no customer service. Not even chat. Everything is email and it takes days to get answers. People on the squarespace forum hate it. I was given advice by a few store owners to Not do it and one said “Don’t Do It! You will hate yourself if you do”. The person said when the site goes down and it will go down, that it is for days and no one to call. Only emails. So I took that advice to heart.
I am very happy for you! Excellent news
Did you add your bank info again?
I am about to have a heart attack.
We have $6,000 from PayPay wallet "pending"
I had to turn off PayPay payment during Black Friday which is the month we sell most, but I am afraid that we will never receive our own money.
I am not sure what to do. Please someone help!
Our account is all good on both Shopify and PayPal. We are LLC. Everything is correct, but since they changed this form of payment to this PayPal wallet we never received a single penny which by the way is MINE!
No I did not re add my bank info. I was told to do it by upper level tech at Shopify. I still have not. 3 weeks now
I don’t trust them. I had read where other people did this and then stopped receiving all payments from all cards. I have a bit of paranoia now going on. They have done this to me.
This is awful, what they have done to us all
Are you all aware that people can’t shop on our sites unless they have the latest version of safari or chrome. They can’t build a cart and they can’t checkout. This means people with older version safari or chrome or Firefox, can’t buy from any of us.
i am doing the old fashioned sending a PayPal invoice to my customers so they can buy from me. I can’t believe this! lol even K Kardashian Skyms website has the problem.
anyone have a solution to this problem?
UPDATE: I contact Shopify Support and after many days chatting, one of the angels escalate my case.
The woman from Support Specialist | Billing & Payments asked me to re-add your bank account and voila! I received my $6,000 in less than 24 hours.
Below is her comments verbatim:
"Can you please re-add your bank account? This should trigger the PayPal payouts. You just need to log into your account and head to Settings > Payments > Manage > in the payouts account section where you bank account is, just click the 3 dots on the right and click Change Bank Account. You can add the same account, this is just necessary for our payment processing partners to be able to see your bank account in order to deposit payouts because for some reason they are unable to see it right now."
Less than 24 hours later:
"Great news! Re-adding the bank account fixed the issue and now your payouts have resumed and you can now see your payouts being scheduled in the admin."
I hope this can help anyone out there. Also, Thanks to Gina Ferriole who had already said that! 🙂
PS: I would only do this with some Shopify Support Assistance - so please try to get in touch with them because if something goes wrong they know how to proceed. Don't do it on your own!
Happy Holidays everyone and let's worry about packing now!
Hi - any updates by chance> We have same problems, and now we cannot get the paypal money from those orders.
We've been experiencing the same thing. It's a payout every day, but then the weekend "payouts" don't hit until Monday. So we have 3-4 separate payouts for Monday morning.
This has been happening since mid-September, and it's driving me nuts.
It's driving me nuts as well. With no heads-up, they just changed it to two payouts per day. It also looks like the second payout is always one day later than the first one,
We've been seeing the exact same thing. We're also set up to get payouts every business day, and since around Oct 4, 2024, our Shopify Payments batch, which is our credit card and mobile wallet transactions, have been getting split into two payouts, and we have so far been unable to determine what the difference is between each batch.
We thought at first the mobile wallet payments (Apple Pay, Shop Pay, etc) were being separated out from the ones where the credit card number is getting entered directly, but we've found both types in both batches. It also doesn't appear to be by credit card brand, the financial institution or bank that issued the card, country of origin of the card/buyer, or timing of the payment capture.
The only common link we've been able to find within Shopify is in the "Transaction message" field from the captured transactions in the orders themselves. One batch has no transaction message, but the other batch has something like "Transaction approved". Also, we noticed that the authorization key has a different format between the two groups. But I think those are symptoms of whatever is really going on behind the scenes rather than the cause. We've also noticed that the description on our bank's website has a difference in the letter casing between the two, with one being "SHOPIFY/TRANSFER" and the other being "shopify/TRANSFER".
It would be great to know what's going on because it's negatively affecting our ability to keeps things straight on the bookkeeping side.
I can't edit my post above any longer, so hopefully others will see this since I'm putting my updates in replies to myself.
First, I want to correct myself. I originally said above that both the mobile wallet payments and the directly entered credit card payments were in both payouts. It turns out I was wrong. After going back through every single order in all of our new smaller payouts, it turns out that both payouts DO have mobile wallet payments in them, but only the larger payouts have the credit card payments. The smaller payouts don't have any direct credit card payments.
Second, I want to add a couple of other things I found.
The differences I noticed in regards to the "transaction message" field and the format of the authorization key exist for both the payment authorization and the payment capture on the order. We capture payment only after the order has been fulfilled, so for us there is usually a day or three between the order getting placed and being shipped. This can work as a little heads up about which way a given order may wind up going. One interesting note here is that for the orders in the larger payout, the authorization key is the same in both the payment authorization and the payment capture. But in the smaller payout, these keys are different within the same order.
Another thing I noticed was, when looking at the receiptjson field in the API, all of the orders that wind up in the smaller payout have links and references to Paypal. But the weird thing is that these were NOT paid via Paypal. They're all Shop Pay and Apple Pay. Our orders that are actually paid via Paypal don't even show up in Shopify's payouts and transactions, which makes sense. I just don't understand why the Shop/Apple Pay orders in the smaller payout have the Paypal references and the ones showing up in the larger payout do not.
Finally, we have also run into a couple of orders that were edited to add items after they were initially placed, but before payment was captured. Even if the customer used the same credit card before and after the edit, but switched to entering the credit card info directly instead of using Shop Pay or Apple Pay, the payout for that order was actually split between the two payouts! That one is particularly annoying because it means that the money for a single order gets split across multiple days. We have the same thing happen if an item gets added to an order and the first payment was with Paypal but the second is via credit card or mobile wallet. But in that case, with the payouts coming from different sources (Paypal and Shopify Payments) that one made more sense, at least.
I'm not sure how much these observances translate to other stores, but they're just things we've noticed in ours. I'll continue to follow up if I find anything else.
Same issue here. We also have Paypal Express Checkout as a payment option. Our Shopify Payments are set for weekly payouts but we're receiving some payouts daily, some multiple times a day, and a large batch on the regular weekly payout date. Shopify support told me on 10/7 that this is an issue with the Paypal migration to Shopify Payments. They said that Paypal transactions would be paid out daily, not based on the payout frequency selected in settings. All of the transactions that are in the small daily batches have references to "https://api.paypal.com" in the gateway details, even though the order timeline says "Mastercard via Apple Pay" or "Visa via Shop Pay".
It's interesting that they keep giving different excuses for the problem.
I found another link to the idea of this being somewhat tied to Paypal. For those same order transactions that have the Paypal URL references, I've also noticed that the format of the transaction authorization key (transactions > authorizationCode in the API) matches the format of the key on orders that actually showed that they were paid via Paypal.
I don't know how to start a new post. So I am writing here. I am LIVE on Chat AGAIN with the Shopify Chat Advisor. Here are a few portions of the convos.
ME:
In the FORUMS of OTHER shopify stores, this is a huge problem. I am sure you have already heard of this?
Yes, I am more than aware that this have been an ongoing problem that needs a solution ASAP, since it is affecting and impacting the stores, which is something we don't want that to happen, I am letting them know since you have wait such a long time and the funds haven't impacted your account.
According to the information available it seems that is being hold by Paypal, and they are waiting for the funds to be reflected.
It seems to the fund are in the process from leaving Shopify to be reflected on your PayPal payments, this process usually doesn't take this long, but for some reason it hasn't impacted your account. I was talking and it seems that what we can do for now is to escalate this request again, and keep the highest priority, I am still in contact with the support team but this can take longer that expected, I will be keeping you updated over email.
TODAY CHAT CONTINUE: Final Resolution? Same old same old.......
THEM:
J, we need to know that you are still connected since the chat can close if it doesnt have an active interaction and I didn't want to lose you. After talking to the specialized team the best option available is to escalate the case again so the case get more visibility and hopefully a much faster resolution since I now that you need a response, I am not going to make false promises like the previous agents since we do not have the information of when you will get the funds back, since this is Shopify core support, however with the different escalations that you have active at the moment and the one I am going to place, it is more likely that you get a sooner reply.I am aware that you need your fund since they should have impacted your account a long time ago."
Dafuq do we do?!. lol 💖
And here is the Topping on the Cake for the day. After hours on Chat, about the fact that our Paypal Payments are hijacked, not visable on Paypal. We have no paypal funds, they are "gone" and yet customers paid and placed the order..............
Hi there, S_ _ _ _ _ here from the Merchant Verification team. I'm reaching out to assist with theShopify Payments Account on your store
I apologize for any confusion you have, but we are not PayPal. If you're missing payouts from their checkout, please reach out to their customer support for assistance 1 (877) 569-1116. Unfortunately, we don’t manage any financial aspects related to PayPal transactions.
Kind regards,
S _ _ _ _ | Merchant Verification
I see complaints but I don't see how it got resolved
We've experienced the same. VERY frustrating, and complicates our bookkeeping for payouts, adding too much time to a simple task. The cause:
Shopify Support tells me that ShopPay payments will now be separate from other payouts (e.g. credit card). They first claimed they were working on a fix. Then a new rep jumped into my thread and said that's not true, we're stuck with it. I'm probably going to turn off Shop Pay as a payment option to see if it goes back to one payout per business day, as it should be. Is anyone experiencing these multiple payouts WITHOUT Shop Pay?
We use Shop Pay, but I double checked multiple payouts for the payment breakdown you said Support mentioned. Apple Pay, regular CC, and Shop Pay are all intermingled and being split off to additional payouts regardless of payment type.
If Shopify is trying to split payment types into their own payouts, they definitely screwed something up. Is splitting the payment types beneficial to anyone? I don't see a use for it on our end.
Please let us know if turning it off and back on again works! If a "reset" is all that's needed to fix this, that would be great.
They told me that they are are now using "multiple payment processors" which is resulting in the payouts being split up. If folks in this community thread could let Shopify Support know that they are being negatively affected, perhaps that feedback would encourage them to fix it. 🤞
I have done so, hope everyone else will too
I just did as well. I don't have very high hopes, but at least they're aware.
We have, too.
If you wind up turning off Shop Pay, I'd be really interested to know your results. Especially if you also accept Apple Pay. For us, we have both Shop Pay and Apple Pay showing up in both payouts.
Turned off ShopPay. It does not seem to have resolved the issue.
Thank you! I appreciate the follow up.
I appreciate everyone's input on this. From all that's been shared, it sounds like in general, Shopify payout frequency is a bit of a train wreck right now in ways and for reasons that aren't obvious. And... unfortunately, there have been no clear or consistent answers (much less proactive messaging) from the company about why this is happening and whether or when it will be rectified. Hopefully they figure this out and fix it soon.
Hey I am having this SAME ISSUE. They could not give me any clear reason or explanation, other than they will escalate it to the payments team. I assumed that it was because of the holiday but that can't be the case because my payout for the 9th is still pending but I received a payout on the 10th, and my 11th payout is still pending. I find it interesting that there is no clear answer and that they are giving different answers to everyone. I will assume it will all be resolved tomorrow (Monday)
If the are paying payouts in "batches" it would've been great to be told that beforehand. IF anyone has found a legit solution let me know.
Just to manage your expectations, my initial contact to support was Sept 25. I was initially told they're working on a solution. Then another rep was more transparent and said that's not true. As of Oct 1, I was told they are NOT working on a solution, and this would be the way payouts are handled going forward. Unless they hear a lot of complaints, or in my case, stop offering ShopPay --> Shopify loses money, I don't know that a fix is forthcoming any time soon. Make your voices heard, folks.
Same issue for me but I have monthly payments set up. This is incredibly challenging for bookkeeping.
I plan to try the suggestion to turn off shop pay and see if that resolves the issue.
If you have your payouts connected to your Balance account, change it to your bank account. I did that and got mine within the next two days. Trust me it works.
Ours goes to our bank account, and always has. Are you saying if we switch it to Balance, wait a day, then switch it back to Bank Account, that might reset something?
Did you try switching to balance, waiting a day and switching back to the bank account? I am curious if this worked. I called shopify again today for the 1000th time. I just turned off shop pay, apple pay, meta pay and google pay (so now we only accept payment from major CC) to see if this will change anything
You called Shopify? How did you dinner. May I have the phone number. I only know about chat. Never knew there was a phone number. Thanks
We also have ours linked to our bank account and not our balance. Unless turning it off and on again would work, then it would still be an issue, regardless of your payout rate.
That being said...does that actually work? Have you tested this yourself?
Thanks for the suggestion! It looks like I don't even have a Balance account set up. Are you suggesting I set one up, change payouts to it, then change them back to my bank account?
For testing purposes, turning off shop pay did not solve the problem. This is frustrating.
Change it. Wait about 24 hours and then you'll see those payments batched together scheduled to your bank account. There's glitches in Shopify's bank.
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