What's the best way to get real help online?

ANALSUR
Visitor
1 0 0

Hi, can i get reel help, not from shopify help center?

 

I think i was tricked. I ordered goods from Wenald through shopify at 2024-03-09, but I did not received the goods. The link is no longer available, what should I do? Can somebody help me?

 

https://wenald.com/_t/c/A1020004-17BB2B7BF853EEF2-DDE291B6?l=AAB1om0QEJh4mJd4OkTwRG1GAs5Lk3f89IcyLpi...

 

thanks

Reply 1 (1)

Ollie
Shopify Staff
2411 454 407

Hey @ANALSUR.

 

Thanks for reaching out and bringing this to our attention. 

 

As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. Since each business operates independently - it would be best to speak with the business that you made a purchase from. However, if you are unable to get into contact with the business, I would suggest speaking with your bank or credit card company about the situation. They will have processes aimed to retrieve your funds for the purchase. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog